Bandhan

For KOEL, CARE is important. Care for our customers. Care for you. That's why, KOEL CARE reaches you wherever you are - through a service network spanning over 400 locations, across India. You are assured of best service from KOEL-trained engineers and super performance of genuine KOEL CARE spare parts and consumables at competitive prices

With this commitment to CARE, we introduce our cost-efficient and unique service offering, Bandhan - an annual service package specifically designed for KOEL Green Genset customers.

Salient Features of Bandhan:

  • Reliable network: 400+ service locations, 6000 + KOEL CARE -trained engineers
  • Purchase directly from KOEL CARE at published price. Services through KOEL CARE authorised channels.
  • Affordable and genuine KOEL CARE spare parts.
  • Flexible preventive maintenance plan to suit the running pattern of your Genset.
  • Peace of mind against emergency requirements, in addition to preventive maintenance as per schedule.
  • 24x7 single point of contact help desk
  • Pro-active management of service schedules through Centralized Customer Relationship Management System

Scope of Bandhan:

  • Three tenure packages: 1 Year, 3 Years and 5 Years
  • Applicable for entire range of KOEL Green Gensets.
  • Unlimited Breakdown complaints, includes Labour Charges for all major and minor repairs , including overhauls
  • Preventive maintenance visits are recommended as per Genset running pattern below:
Running Hours in a year No. of preventive Maintenance visits per year **
500 Hrs. and Below 4
500 Hrs. to 1000 Hrs 6
1000 Hrs. and Above 12

** Customer may choose more number of preventive maintenance visits based on the criticality of the application and power dependability on Genset, irrespective of the running pattern.

Exclusion:

  • Cost of consumables and parts required for preventive or breakdown visits. Customer needs to purchase the same from nearest KOEL CARE authorised service dealer
  • Charges of external agencies - required for any external job works like FIP repairing, Starter- Alternator repairing, Machining required for any part of Genset, etc.
  • To and fro charges of material handling.

How to Avail Bandhan directly with KOEL:

  • Visit www.koelcare.com/Bandhan/Calculator or contact KOEL Helpdesk 8806334433.
  • Select a location of your Genset, KVA rating, service package based on running hours and desired tenure
  • Provide Engine Sr. No. and get quotation via email.
  • Complete KYC details and go ahead with online purchase with payment to Kirloskar Oil Engines Limited.
  • Mode of payment available – Net Banking, Credit Card, Debit Card, NEFT/RTGS or By Cheque.

To get quotation or purchase KOEL Bandhan click here

Our Promise

Our Promise- Proactiveness, Speed, First time right, One stop solution, Service Ownership

Read More

Customer Voice

A proactive initiative to capture customer's expectations, preferences and aversions

Read More

Service Initiatives

An endeavour to build a stronger Customer Connect through Engagement Activities

Read More